Frequently Asked Questions
1. Product & Customization
Explore our product range, customization options, and key technical capabilities.
Q1: What products do you mainly produce?
We supply thermal labels and printable tag materials, including direct thermal labels, thermal transfer label stock, and thermal tag stock for barcode printing, shipping, retail pricing, warehouse identification, and merchandise tagging. Explore our material options and product categories on the Products page.
Q2: Do you support custom sizes and specifications?
Yes. We support custom sizes and specifications based on customer requirements. Product sizes can range from approximately 1 × 1 cm to 35 × 40 cm.
Q3: Do you support different core sizes, roll diameters, and rewinding requirements?
Yes. Core sizes can be customized to match your equipment requirements. Roll diameters are available in 40 cm, 50 cm, or 65 cm, and rewinding is also supported. The maximum length of a single roll can reach approximately 2,000 meters.
Q4: What printing capability do you offer?
We support printing of up to 11 colors and offer multi-color registration to meet the needs of complex designs and custom printing requirements.
Q5: What converting and finishing options do you offer?
We offer a wide range of converting and finishing options, including die cutting, lamination, foil stamping, tinting, adhesive removal, back printing, variable data printing, and thermochromic applications. Additional requirements can also be discussed based on your project.
Q6: What are your printing and die-cutting tolerances?
Our color registration tolerance can be controlled within ±0.3 mm, and our die-cutting tolerance is approximately ±0.5 mm, which meets the requirements of most label applications.
2. Order Quantities & Sampling
Review MOQ, small-order support, and sampling options before placing an order.
Q7: What is your standard MOQ?
Our standard MOQ is usually around 500 square meters, but it can vary depending on the material, size, printing method, and processing requirements.
Q8: Can you accept orders below the MOQ?
Yes. For orders below the standard MOQ, we usually use digital printing to support small-volume production.
Q9: What production methods do you use for different order volumes?
For small-volume orders, we usually use digital printing. For regular or larger-volume orders, we typically use roll-to-roll printing or offset printing. This helps balance flexibility, efficiency, and cost.
Q10: Do you support sampling and trial orders?
Yes. We can arrange samples or trial orders based on your requirements, so product details, compatibility, and performance can be confirmed before mass production.
Q11: Are samples and trial orders charged?
Samples are usually charged based on specific specifications and processing requirements. If a formal order is placed afterward, the sample fee can usually be deducted from the first official order. Trial orders are not free and will be charged according to the product specifications, quantity, and processing requirements.
3. Quality, Capacity & Delivery
Understand our quality control process, production capacity, lead time, and export support.
Q12: How do you ensure product quality?
We follow quality control procedures throughout the production process and use inspection equipment to monitor key stages, helping maintain stable quality and batch consistency. For more details about our inspection workflow and production setup, please visit our Production Capacity page.
Q13: What is your production capacity?
We operate with a mature roll-to-roll production system, with a maximum daily output of approximatWe operate a mature roll-to-roll production system with a maximum daily output of approximately 15,000 square meters, allowing us to support continuous order demand with stable supply capability. Learn more about our production setup on the Production Capacity page.
Q14: What is your lead time? Do you support export orders?
Lead time depends on product specifications, order quantity, and production schedule. We can also support urgent orders when capacity allows. In addition, we have practical export experience and can support international shipping and export-related coordination.
4. Payment & Company Information
Find details about payment terms, factory background, and long-term cooperation capability.
Q15: What payment methods do you accept?
We mainly accept T/T (bank transfer). For new customers or first orders, we usually work with a deposit plus balance payment before shipment. Credit terms are generally not offered to new customers.
Q16: Are you a manufacturer or a trading company?
We are a manufacturer with our own production lines. Wenzhou Ruikang Printing Technology Co., Ltd. was established in 2015 as the current operating entity, with factory roots in label and printing manufacturing dating back to 1990. Our facility covers approximately 3,000 square meters and includes in-house capabilities from printing to converting. With stable production, flexible customization, and continuous supply capability, we are well suited for long-term cooperation. Learn more about our company background on the About page.